Guiding Business Practices

• Accessibility – ensure there are no barriers to accessing services with regard to location, costs, attitudes, facilities, language or waiting lists.

• Efficiency – conduct data-driven business practices in an efficient manner so services are affordable to the community.

• Quality – provide excellent care through person-centered services, evidence-based practices and consumer-focused outcomes.

• Talent – dedicate resources to attract, retain, support and develop a talented, engaged and diverse workforce.

• Sustainability – perform business and fiscal practices responsibly and gain support for the organization to serve consumer needs in the future.

• Advocacy – engage in efforts to ensure needs are met, rights are protected and that policies and resources are developed to support recovery.

• Accountability – be responsible to consumers, the community and funders by measuring outcomes and being transparent in our work.