Crisis Response
Support for adults, youth, and families experiencing a crisis, available in person, by phone, or through telehealth.
If you are currently experiencing a crisis, please dial 402-475-6695 or call / text 988.
Crisis can look different for everyone, and we don’t define it for individuals seeking support. Our Crisis Response Team includes crisis trained professionals who work together to provide support based on your needs.
Who We Serve
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Adults
Immediate, compassionate care for adults experiencing mental health, substance use, or a crisis, focused on safety, stabilization, and next steps.
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Youth
Age-appropriate support for young people experiencing mental health, substance use, or a crisis, helping them feel heard and identify a path forward.
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Families
Guidance for families navigating mental health, substance use, or a crisis with a loved one, including connections to other community resources.
Services
- 24/7 Crisis Line
- 402-475-6695 | Available 24 hours a day, 7 days a week
- Our crisis line provides immediate support to individuals experiencing a mental health or substance use crisis. Trained crisis staff listen, assess immediate concerns, provide crisis intervention, help develop safety plans, and connect individuals with additional resources when needed.
- Individuals do not need to wait until a situation becomes an emergency to reach out for help.
- Walk-In Crisis Support
- Monday–Friday | 8:00 a.m.–7:00 p.m.
- Campus for Health and WellBeing
- 2202 S. 11th Street, Lincoln, NE
- Individuals experiencing a mental health or substance use crisis can receive in-person support from trained crisis staff. Services include crisis assessment, intervention, safety planning, stabilization, and connections to community resources and ongoing care.
- 24/7 Mobile Crisis Response
- Our Mobile Crisis Response team provides in-person crisis intervention in the community when additional support is needed.
- Services include crisis assessment, de-escalation, safety planning, stabilization, and connection to appropriate resources. Our team works to help individuals safely navigate a crisis in the least restrictive setting appropriate to their needs.
- Mobile crisis response may be initiated by individuals experiencing a crisis, community partners, 988, or other community agencies.
- Post-Crisis Follow-Up
- Support doesn’t end when the immediate crisis has passed. Our team provides follow-up to help individuals maintain stability, address ongoing needs, access community resources, and connect with ongoing behavioral health services.
- Community Crisis Outreach
- Our crisis team connects with individuals in the community who may need additional mental health or substance use support. Through outreach, engagement, and resource connection, we help individuals access services and support before their needs escalate into a crisis.
- Referrals: crisisresponseteam@centerpointe.org
- Overdose Outreach and Prevention
- CenterPointe provides compassionate, nonjudgmental outreach to individuals who have experienced an overdose or may be at risk of overdose.
- Our team offers overdose prevention education, assistance accessing naloxone (Narcan), and connections to substance use treatment, recovery support, and other community resources.
- Referrals: overdose@centerpointe.org
- SquareOne Youth and Family Crisis Services (opens in a new tab)
- SquareOne provides 24/7 crisis support for youth and families experiencing mental health or behavioral health challenges. Services focus on immediate safety, stabilization, and connecting youth and families with the support they need.
Zero Suicide Framework
CenterPointe has actively engaged in a system-wide implementation of the Zero Suicide Framework, an evidence-based best practice designed to assure the highest possible care for individuals who have experienced suicidal ideation or attempts. The framework is utilized across CenterPointe programs to ensure each individual served is screened at initial contact and monitored on an ongoing basis for suicidal ideation.
CenterPointe also developed a risk management plan, internally termed the Life Worth Living Pathway (LWLP), to provide ongoing suicide care for individuals engaging in services. If someone leaves a program while on the LWLP, specific protocols support ongoing safety and coordination of information with the next level of care.
In July 2022, the national suicide hotline transitioned to the 988 Suicide & Crisis Lifeline, making it easier for individuals to access support during a mental health, substance use, or other crisis. In Nebraska, calls are routed to the Boys Town Call Center, where individuals are connected with a crisis counselor. If the crisis counselor cannot establish safety or determine that someone could benefit from additional support, CenterPointe’s Mobile Crisis Response Team may be initiated.
CenterPointe’s Crisis Response Team responds to mobile crisis calls within Lincoln city limits, providing in-person support, assessing immediate needs, helping establish safety, and connecting individuals to additional services and resources when needed.
